Freya Arocha – Police Communications Coordinator, Communications Bureau, Miami-Dade Police Department
Born and raised in Cambridge, England Freya moved to Miami, Florida in 1993 for work in the Cruise Line Industry. In 2002, she was hired by the Miami-Dade Police Department as a Police Dispatcher. Freya became a Certified Training Officer in 2005 and was promoted to a Police Dispatch Supervisor 1 in 2006. In 2008, Freya was detached to the CAD Administration Unit and became part of a 2-man unit that wore many hats. The Unit was responsible for all components of the Miami-Dade Police Department’s CAD system, Customer Premise Equipment (CPE), Open Query (OQ), Crywolf, ProQA, Master Street Address Guide (MSAG), Cell Tower Routing, 911 Test Calls, Recording Solution and Radio Communications, to name a few. Additionally, Freya worked closely with the County’s Geographic Information System (GIS) for Geographic changes, annexations, new developments and dispatch beats and zones. In 2014 Freya was promoted to Police Communications Coordinator and has since supervised the CAD Unit, Digital Research Unit, the Training and Documentation Unit, and the EMD Quality Assurance Unit. Freya is currently one of two Police Communications Coordinators, and her current focus is upgrading the CPE and CAD systems in 2023, which requires an excess of English Cadbury Chocolate!
Angelina Candelas-Reese, 9-1-1 Systems Manager, Arlington County Public Safety Communications
Angelina Candelas-Reese started with Arlington County Public Safety Communications in 2009. She attended Northern Virginia Community College and majored in Biology. She was promoted to Watch Officer in 2013 where she was involved in the implementation of the program that has been running successfully for nine years. In 2014 she was promoted to Operations Shift Supervisor and has been serving as the 9-1-1 Systems Manager since 2016. Raised in the age of technology, Angelina is excited to bring Arlington County’s 9-1-1 System into the next generation with the implementation of the ESInet and the development of the Remote Telecommunicator program.
Daniel Guttormson, Public Safety Supervisor 911 City of Alexandria
Daniel Guttormson has been in the public safety industry, both in the field and in the seat, for just over 10 years. In 2015, hestepped into the Public Safety Communications world and found an unexpected passion. His first center was a Secondary PSAP, specific to two of the D.C. area airports. In that agency, hegained an excellent foundational knowledge of the industry and completed call taker and police/fire dispatcher certifications. In 2016, he was a lateral hire and joined the Alexandria Department of Emergency & Customer Communications (DECC) as a dispatcher. Shortly after, he became a Communications Training Officer (CTO) and has since trained over a dozen new employees.
While at DECC, Guttormson obtained his Registered Public Safety Leader (RPL) designation. He as promoted to Public Safety Communications Supervisor in 2019 and to Operations Manager in 2021. As Operations Manager, he is now in charge of the department’s training program, has taken on the role as VCIN TAC and security officer, and manages the department’s remote operations and over 30 employees.
Danielle Jones, Police Complaint Supervisor 1 Miami-Dade Police Department, Communications Bureau
Danielle “Dani” Jones was born in Minot, North Dakota and after spending several years living in Germany her family moved back to the US to Miami, Florida in 1990. Dani began her 9-1-1 call taking career as a Police Complaint Officer (PCO) when she was hired by the Miami-Dade Police Department’s Communications Bureau in July 2006. In this role she was responsible for promptly processing emergency and non-emergency calls for service for both Law Enforcement, Fire and Medical services, completing certifications in CPR and Emergency Medical Dispatch (EMD). In 2012, Dani became part of the Communications Training Officer (CTO) program as a trainer for newly hired call takers and in 2021 she was promoted to Police Complaint Supervisor 1 (PCS1). She is currently responsible for ensuring there is adequate staffing for her shift, monitoring calls for both accuracy and quality assurance, payroll and leave entries for her shift, composing yearly staff evaluations and other miscellaneous administrative duties. Dani also plugs in to assist with incoming calls when call volume is high. Dani received an “Exceptional Employee Award” from the Miami-Dade Police Department for assisting responding officers with locating and saving the life of a young child. Dani loves laughter and spending time with family and friends.
Jimmy Jones, Product Manager, Enterprise CAD and Fire Records, CentralSquare Technologies
Jimmy Jones began his public safety career in 2006 when he served as a paid-on-call firefighter/EMT for the Northlake Fire Protection District. After a short introduction to 9-1-1 at Norcomm Communications (Franklin Park, IL), he continued his career at RED (Regional Emergency Dispatch) Center in the north suburbs of Chicago (Northbrook), where he would spend most of his 13-year career. At RED Center, Mr. Jones served in multiple roles that included Shift Coordinator, CAD Administrator (CS Enterprise), Trainer, and QA. He joined CentralSquare in 2019 taking the role of an Implementation Consultant where he worked with the Pro Suite team building and implementing software for new installations. In late 2021, Mr. Jones was provided the opportunity to migrate into the role of Product Manager for Pro Suite’s CAD and mobile solutions, and as of July of 2022, has assumed the role of Product Manager for Enterprise CAD.
Karin Marquez, Chief Public Safety Brand Officer, RapidSOS
Karin Marquez is the Chief Public Safety Brand Officer for RapidSOS. She transitioned to the private sector after spending 21 years in 9-1-1 in Colorado. For the last four and a half years at RapidSOS, she has seen an incredible transition in the industry. From struggling with location accuracy to working with a company delivering device based location and additional data from many consumer devices we count on every day. Working with emergency communication centers across the US, she has been involved in the roll out, and adoption of the RapidSOS platform and helped in growing the RapidSOS public safety team. Karin spends her time speaking to various audiences educating, learning, and supporting the various transitions of 9-1-1, from voice to data, working with the industry to drive 9-1-1 into the future. She currently serves as the Private Sector Director for NENA, the 9-1-1 Association, just another way to serve the industry that means so much to her.
Steve Martini, Director, Metro Nashville Dept. of Emergency Communications
Stephen Martini serves as Director of the Metro Nashville Department of Emergency Communications, and is the 2nd Vice President for APCO International. He started his career in public safety communications in 2004, having served in all roles of Emergency Communications Center operations and administration within Tennessee. Since 2018, he also serves as the Governor’s appointment to the Tennessee Emergency Communications Board.
Christine Massengale, State Dispatch Coordinator, Tennessee Highway Patrol
Christine Massengale began her career in public safety communications in 1992, working in various roles including CTO and Supervisor. She previously worked for Hamilton County TN Emergency Communications Department as a Training & Quality Assurance Specialist until 2018 when she took her current position as the Dispatch Coordinator for the Tennessee Highway Patrol. She also serves as the Chair for the APCO Editorial Committee.
Dave Sehnert, Head of Public Safety Partnerships, RapidSOS
Dave Sehnert is a Next Generation 911 subject matter expert having served in the public safety industry for 21 years. For the last 15 years, he has been committed to advancing NG911 initiatives across the United States, advising Emergency Communications Centers and state 911 authorities in their planning, procurement and implementation of NG911 services. Dave was a technical contributor in the creation of the 2018 NG911 Cost Estimate to Congress and serves as Secretary on the NG911 Interoperability Oversight Commission. As RapidSOS' Head of Public Safety Partnerships, Dave is responsible for creating alliances that enable the delivery of life-saving emergency response data to ECCs.
Amy Sinnott, Public Safety Segment Advisor, T-Mobile
Amy enjoyed thirty years of service in law enforcement, retiring in May of 2021 as Captain from the West Palm Beach Police Department. She spent six years with the Delray Beach Police Department before joining West Palm Beach for the next 24. Her first 23 years were in operations: Patrol, Narcotics, Homicide and Special Victims Investigations, Entertainment District, and Traffic. Her final assignment with the City was as the Administrative Services Captain, which included IT, Finance, Grant Applications and Reporting, Records, Facility Maintenance and Logistics. She attended Police Executive Research Forum’s Senior Management Institute for Police, and Northwestern University School of Police Staff and Command.
Mike Sunseri, Administrator, Kentucky 9-1-1 Services Board
Mike Sunseri was named Deputy Executive Director of the Kentucky Office of Homeland Security in May 2016. In January 2017, he was also appointed Administrator of the Kentucky 911 Services Board. Mr. Sunseri previously worked for 20 years as a legislative staffer for the Kentucky General Assembly. During his tenure with the Kentucky Legislative Research Commission, he spent three years as the communications director for the Senate Minority Leadership Office, followed by 17 years in the non-partisan Public Information Office—the final seven years as Deputy PIO.
Mark A. Titus, Lead, Product Management & Development, AT&T Public Safety Solutions;
Mark Titus, Lead Product Management and Development of AT&T’s NG9-1-1 ESInetTM service. He provides continuing product surveillance of emerging public safety technologies such as 5G, Internet of Things, cyber security and improved location accuracy. Titus was recently honored with AT&T's Visionary Award in recognition for accelerating growth of AT&T's NG9-1-1 ESInet business. He’s been awarded 30+ US patent inventions in 911 Data Messaging (text to 9-1-1), First Responder & Wireless Emergency Alerting (WEA), Wireless Location Services and Short Message Service (SMS) applications. Titus has served on the Federal Communications Commission (FCC) Communications Security, Reliability, and Interoperability Council's (CSRIC) VII Working Group 4 on 911 Security Vulnerabilities during the IP Transition. He previously served CSRIC II & III Next Generation Alerting and Common Alert Protocol (CAP) working groups. He holds a M.S. degree in Telecommunications Management from the University of Maryland and a B.S. degree in Computer Science from Cleveland State University.
Jack Varnado, 911 Director, Livingston Parish, LA Sheriff’s Office
Jack Varnado, Livingston Parish Sheriff’s Office 911 Director has served in Emergency Communications since 1989 in many roles within the Communications Center during this time. He currently serves as the 911 Director with Livingston Parish Sheriff’s Office. His duties include the daily operations of a Consolidated Emergency Communications Center providing services to the Sheriff’s Office, 7 Police Departments and 11 Fire Departments. Director Varnado has previously served as the Deputy Director of the St. Tammany Parish Communications District and as the Chief of Communications with East Baton Rouge Parish EMS/911. He is also an Adjunct Instructor with the APCO Institute and a Senior Member of APCO, International.